Job Description

DeVoe Automotive Group is hiring a full time Receptionist for our Business Development Center. The Business Development Center is responsible for managing inbound and outbound communication with potential and existing customers, focusing on setting appointments for service. This role requires excellent customer service skills, effective communication, and the ability to engage customers in a professional manner, ensuring a positive experience with the dealership. Why DeVoe? At DeVoe Automotive, we are committed to excellence and dedicated to the well-being of our employees and community. We strive to maintain an environment where every team member feels valued and has the opportunity to excel. We offer more than just a job; we provide a career in an environment where your personal growth is as crucial to us as our customers’ satisfaction. We achieve this by embodying our core values daily:

• We do the right thing.
• We passionately care.
• We are team-oriented.
• We are driven to excellence.

What We Offer:

• Competitive Salary: Enjoy regular weekly paychecks.
• Comprehensive Benefits: Includes medical, dental, and vision coverage.
• Paid Time Off: Vacation, sick leave, and holiday policies.
• Retirement Savings: 401(k) plan with an employer match to secure your future.
• Insurance: Life and disability insurance to protect you and your family.
• Work-Life Balance: We're closed Sundays so you can rest and spend time with family.
• Community: Proud to be family-owned and operated, valuing each team member.

Key Responsibilities:

• Customer Communication: Handle inbound phone calls promptly and professionally. Initiate outbound calls to follow up on leads, service reminders, and promotional campaigns. Maintain a positive and friendly demeanor during all customer interactions.
• Appointment Setting: Schedule and confirm appointments for service based on customer needs. Coordinate with service teams to ensure efficient handling of appointments.
• Lead Management: Maintain accurate records of all customer interactions and leads in the CRM system. Utilize dealership CRM software to track and update customer information, lead status, and communication history. Ensure customer data is accurate and up-to-date to support ongoing marketing and outreach efforts.

Qualifications:

• Excellent communication and interpersonal skills.
• Ability to handle high call volumes while maintaining quality service.
• Strong organizational and multitasking abilities.
• Familiarity with CRM systems and proficiency in data entry.
• Sales-driven mindset with a focus on customer satisfaction..
• High energy and detail-oriented, capable of thriving in a fast-paced environment.
• Must pass a background check and and pre-employment drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation or gender. DeVoe Automotive is a Drug Free Workplace.

Job Tags

Holiday work, Sunday,

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