Remote Live chat specialist Job at nexuswifi, West Chester, PA

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  • nexuswifi
  • West Chester, PA

Job Description

We are seeking a talented Remote Live Chat Specialist to join our Customer Support team. As a Live Chat Specialist you will be responsible for providing realtime assistance and support to our customers through online chat. This is a remote position allowing you to work from the comfort of your own home while still making a significant impact on our customers experience.
Responsibilities:

  • Engage with customers in realtime through online chat to provide support and assistance
  • Resolve customer inquiries issues and complaints in a timely and professional manner
  • Identify and escalate complex issues to the appropriate team members
  • Maintain a high level of customer satisfaction through effective communication and problemsolving skills
  • Document all customer interactions and follow up as needed

Qualifications:

  • Excellent written communication skills
  • Ability to multitask and prioritize in a fastpaced environment
  • Previous experience in customer service or a related field
  • Familiarity with live chat software and online customer support tools
  • Strong problemsolving skills and attention to detail
  • Ability to work independently and as part of a team

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